The six key areas we’ll be covering at the conference with up to two speakers from each subject area are:-
New Cars – The Society of Motor Manufacturers and Traders (SMMT) has raised its forecast for new car registrations for this year to 2.216 million units, 8.4% ahead of 2012, we explore the longevity of this recovery and areas dealers need to address to secure on-going business.
Used Cars – A buoyant used car market combined with stock challenges means dealers who best understand local consumer demand and accurately reflect that on their forecourts will maximise the potential of the recovering economy.
Aftersales – Franchised dealers continue to lose out to the independent sector, we scrutinise ways to retain customers and boost loyalty together with the value of using the dealer website as an online shop window and the value of customer reviews to influence motorists’ choices.
Finance – We explore the latest thinking in finance including lessons from lending in the High Street and popular promotions which can be applied to the automotive sector. We also put the Financial Conduct Authority’s new regulations under the microscope.
Insurance – Consumers are evermore mindful of protecting themselves which has stimulated the growth of other insurance products, as well as meeting the needs of customers and ensuring high CSI ratings, we examine the fundamental building blocks which need to be in place to achieve a successful and sustainable insurance business.
Digital – As the modern day franchised dealer’s business moves increasingly online, we investigate innovative technology, new ideas, latest trends, research and analysis and best practice in this fast-paced and constantly evolving environment.
Providing quick and accessible but a highly informative understanding of the current market alongside insightful analysis, the conference helps delegates grasp the issues facing the business and deliberate potential solutions.