Keynote speaker

David Gagie

Senior Advisor, Financial Conduct Authority

David has extensive experience in the consumer lending, banking, credit card & internet payments industries.

A former member of LloydsTSB’s Retail Banking Board, David’s P&L responsibilities included credit cards, personal loans and overdrafts.  Together these comprised one of the UK’s largest consumer lending businesses.  He was also responsible for the current accounts, payments and card acquiring, and the ATM network.  As a consultant, David has advised businesses in the US, Canada, South America and Europe on consumer lending business strategy and risk management.

David has global payments industry experience.  He has chaired MasterCard UK, was Vice Chairman of MasterCard Europe, and sat on the LINK ATM network board.  David worked for PayPal US to develop their banking strategy, and also Neovia plc, where he ran its e-wallet business in Europe and Asia Pacific.  David also spend 4 years based in the US consulting on credit cards and payments strategy.

Until recently, David was a non-executive director on the ING Direct UK advisory board.  He is currently a non-executive director of Payzone Group a pan European payments processing and ATM network business; a founder/director of PaySwyft which provides cloud-based electronic bill payments services in the UK, US and Australia; a founder/director of MyWorkSearch, a cloud-based business providing services to the employment sector; and is advising Itemize Corp, a US based receipts and invoice data processing company.


Penny Mallory

As the first woman in the world to compete in a World Rally, Penny is one of the most successful women rally drivers. She presents ITV’s Used Car Roadshow, Channel 4’s Driven and consumer reports for Daybreak and BBC Breakfast. She has also fronted the World Rally Championship, Accident Blackspots and Classic Car Club and is one of the few women in the world of motoring who is respected as a genuine expert.

Penny's character was no doubt shaped during her early teens, when she ran away from home and lived in hostels for homeless kids in London. She realised that to change her situation she would have to take control of her life and worked her way to becoming a sound engineer and a graphic artist. A chance event allowed her to realise her childhood dream of driving a rally car; her personal story and self development book Take Control of Your Life has received outstanding reviews.

As a qualified performance coach & sports psychologist, Penny works with large organisations, teams (including Formula 1) and world class athletes on their attitude, approach and mental performance. She takes her physical fitness very seriously and is currently training for her first Triathlon. She is also a boxer, polo player and mountaineer, recently completing a successful ascent of the north face of Europe’s highest mountain – Mount Elbrus.

Penny enjoys getting the best out of life and is keen to help others achieve this also. She is an active supporter of her two charities Barnardo’s and Crisis. She is also the founder of the Mallory Band, the unique weight loss approach that is sweeping the nation. Her sheer determination to survive on her own terms and her will to succeed at what ever she puts her mind to has enabled her to motivate and inspire others, both in business and socially.


Terry Hogan


Terry has been involved in digital marketing in Automotive for more than 10 years, and is a former Ernst and Young Entrepreneur of the Year finalist.

He has led the team at for 5 years, starting the business during a challenging time for the UK automotive industry and growing it into a respected and profitable business that provides tactical activity for many of the UK's leading automotive brands.

The past few years have seen a shift in marketing towards a more data-centric approach, which have harnessed and capitalised on with their intelligent data platforms, particularly in the new car lead arena. This has culminated in partnerships with some of the UK's largest brands such as TopGear and to extend the reach of the business beyond its own user base.

Terry's particular specialisms are in the user experience, and creating new ways to solve old problems. These skills are currently being used to build a more consumer-centric version of the site, enabling a more social and improved mobile experience for both existing and new customers. The technology involved in this build is cutting-edge, and has received Government funding via the Technology Strategy Board.


Anton Hanley

Managing Director, The Auto Network

Anton has been involved in providing digital information to new car car buyers from the age of 19. The past 11 years has seen Anton make The Auto Network into one of the most trusted companies when it comes to lead generation.

Anton has built up a data focused agency that works with a range of blue chip clients including Lex Autolease, Perrys Dealer Group and GM, to name but a few.

Anton created The Auto Network (TAN) to encompass a network of websites that engage with car buyers throughout the buying cycle. With all this in mind, the company is perfectly positioned to generate new car leads through test drives, brochures and new car price requests.

According to Anton, constant need to innovate is key in delivering a first-class service to car buyers. In recent years this has included providing a full digital solution for clients including bespoke lead generation websites, unique high-quality content and industry-leading lead generation services.


Tim Marriott

Head of product for i-Control, Deltapoint

Tim Marriott is Senior Product Manager at Deltapoint responsible for the design, development and launch of the unique i-Control software. Describing himself as a technologist, Tim is focused on building effective solutions that harness the power of analytics for used car retailers looking to succeed online.


Richard Manning

Owner, Hilton Garage Car Supermarket


Gerald Grimes

Managing Director, Hitachi Capital

When Gerald joined Hitachi in 2007, after a decade at GE building a £500m automotive leasing business, the future for UK lending was bleak. But as all of the traditional lenders scaled back their retail lending Gerald and his team did the opposite. He embarked on a meteoric and highly profitable strategy that has seen him take the company from a turnover of £300m pa to over £1bn and growing.


With over 42per cent market share, Hitachi Captial has grown to dominate the retail lending market and is now using that expertise to transform the dealer finance market.


Steve Reynolds

Group F&I Manager, Stoneacre

Started in the industry as a Business Manager in 1985, various roles with several of the AM top 200 groups, and for the last 12 years Group F&I Manager with Stoneacre during which time we have grown to a 29 site multi franchised retail group.


Chris Codd


Chris Codd is Head of Sales at MAPFRE ABRAXAS and has nearly 30 years experience in the automotive industry.  He has worked for around 15 years in dealer-based sales and management roles and 15 years in field-based development and support roles.  Overall Chris has had 25 years directly involved in F&I.  He has worked for many well-known firms in the industry including Lex, Inchcape, GMAC and Pendragon.


Adrian Foster

Director, Remit Showroom

Adrian Foster has played a key role in the national development of F&I as we now know it. In the early 80s he was involved in the introduction of finance managers in volume car dealerships and between 1982 and 1989 worked in the showrooms of more than 150 franchised dealerships. In the 1990s, he worked at board level for two automotive PLCs and introduced finance managers into over 50 specialist car dealerships. In 1991 he was one of the first to introduce GAP insurance into the UK and in 1999 set up a division to focus on the cash for car market. For seven years he managed a finance and leasing portfolio that he built up to more than £120 million with a team of more than 30 sales people. Since the turn of the millennium his achievements have included the implementation of two sales managers development programmes -one for a dealer group and one for a prestige manufacturer, the development of a B2B trade website and the setting up of one and the closing down of another used car business. He has run BMW, Jaguar, Mercedes-Benz, Rolls-Royce and Skoda dealerships as well as the world’s oldest and largest Bentley dealership.

For six years Foster has directed a national sales manager’s coaching and development programme for a major prestige manufacturer and in 2011 was a founding director of Remit Showroom Ltd. He has been a Fellow of the Motor Industry since 1995 and earned a Diploma in Automotive Retail Management (with merit) from Cardiff Business School in 2000.


Ian Pollard

Senior Digital Strategy & Solutions Manager, Trader Media Group

Chartered Marketer and MSc Digital Marketing Communications graduate, Ian has over 15 years’ experience in digital marketing both agency-side and client-side. With specialities across CRO, SEM, Email Marketing and CRM, Ian plays a key role in the development of the digital strategy of TMG, including Social Media.


Jim Haysom

Business Development Director, Trader Media Group

With a dedicated career in digital marketing since 1999, Jim Haysom has worked for start-ups, major brands and media agencies including eBay, Ministry of Sound and Shopzilla. Jim has successfully helped brands and retailers with customer acquisition, retention and re-engagement using effective digital marketing channels, to increase sales revenue and deliver against their business objectives.


Chris Oakham

Director, Trend Tracker

After graduating as an engineer with Leyland Truck and Bus, Oakham worked in the design department before making the move into car retailing. Later he joined MCL Group (then importers of Mazda Cars) as a district manager.

For the past two decades, Oakham has provided automotive consultancy and research services working for Sewells International and Alison Associates. Then in 2003, together with four other directors, he established Trend Tracker, which specialises in primary research of the automotive retail sector. Uniquely, Trend Tracker publishes in-depth studies as well as completing confidential client projects. Clients include vehicle manufacturers, aftermarket manufacturers and distributors, franchised dealers and independent groups, bodyshops, finance houses, insurers, local and central government.

Chris Oakham is the author of the annual Castrol Professional Car Service and Repair Trend Tracker report.


Neil Addley

Managing Director, Trusted Dealers Ltd

Neil Addley is managing director of Trusted Dealers, the classified website owned by the NFDA (National Franchised Dealers Association) and leading dealer groups.  His role encompasses both strategic and day to day management of the website and the small team that works in partnership with leading dealer groups and individual dealers to deliver cost effective leads and promote the benefits of using a ‘Trusted’ franchised dealer.

Neil’s dealer marketing and digital pedigree is backed up by over 20 years experience in motor retailing, having been marketing manager and director at Perrys, CD Bramall, Reg Vardy, sales & marketing director at and founder of JudgeService Research, the customer satisfaction and review service.

With his first involvement in web marketing dating back to 1996 he’s been at the forefront in driving digital marketing from a “nice to have” to a business essential in both sales and aftersales. His hands on experience of seeing the evolution of stock listings, photography, distribution, data quality and above all the quality of handling response provide a pragmatic insight on how the digital opportunity will evolve in aftersales.